emergency call fainted

Sydney, July 4, 2016

One of Australia’s largest carriers has implemented JSpectrum‘s innovative NetWhere™ platform to improve automatic positioning of Triple Zero (000) emergency callers and to comply with ACMA regulatory changes.

The passing of regulations by ACMA requiring all Australian telecommunications carriers to implement “pushed” mobile location information (MOLI) – has meant a network solution can automatically provide mobile location information available by processing relevant network signalling in real-time.

According to Charlie La Guzza, JSpectrum’s Country Manager ANZ, the myth perpetrated by Hollywood was a far cry from reality. “We’ve all seen the movie where a clock ticks as frantic police, ambulance or special rescue squads track and pinpoint a Triple Zero (000) caller by accessing the caller’s mobile phone location. With only seconds to disaster, the caller is located and they swoop in and save the day. Sadly, up until the recent change in regulation many callers did not receive timely help as it was not so easy to locate them in real time”. “We are proud to have won this international tender award. Prouder still, we are glad to contribute to the saving of lives with coverage for the entire continent of Australia.”

JSpectrum’s NetWhere™ platform combines both passive and active tracking techniques and pushes mobile caller’s location data automatically to the Emergency Services Organisation as soon as a Triple Zero (000) call is lodged. “The telecommunications provider can now determine an actual location of where the Triple Zero (000) call was initiated, rather than solely relying on the emergency operator to gain sufficient information from a distressed caller”, said Charlie La Guzza.

Why does this matter? Of the 8.3 million calls made to Triple Zero (000) in 2014-15, 66.9 per cent—5.6 million—were from mobile phones and that figure is growing. For many, the ability to call 000 for help in an emergency is one of the main reasons they own a mobile phone

Unlike landlines, mobile phones pose real challenges for emergency response services and telecommunications providers as they do not have one fixed location or address. The location of the mobile site closest to the 000 provides a general indication of the caller’s location; however the information is not always specific enough for rescue services to deliver assistance to the caller quickly.

JSpectrum’s NetWhere™ platform provides a reassuring level of comfort to the network operator’s customers using or relying on a mobile phone. Successes have included young children who have been able to initiate a call for help but were unable to identify their location, as well as callers lost in remote locations where the technology, has successfully helped narrow the search areas.

“Our proven platform is now ready to deploy in other countries in Asia”, says Alfred Ng CEO of JSpectrum. “There is a growing need for governments in Asia-Pacific region to implement Smart Cities. Improving service, accuracy and success for emergency calls is clearly a good start. Our next enhancements include support for Voice over LTE (VOLTE) and the use of hybrid positioning and computation techniques that can provide significantly higher accuracy.”

For more information on NetWhere™, please contact JSpectrum on info@jspectrum.com